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What is your minimum order?

Our minimum is in line with most wholesalers and feel that a minimum order of $500.00 on all livestock orders is really easy to achieve when combining Corals, Fish and Invertebrates. Your Sales Representative will work closely with you to put together a well rounded order that meets your company's needs. Call today and find out what we can do for you with $500.

Do you hold items if I want to order at a later date?

We can only hold items if we have room since we have many shipments coming in throughout the week and space is sometimes a challenge. Please consult with your representative to request this.

Do you allow local customers to come in and pick their orders out like the other wholesalers in Los Angeles?

We do not allow any local walk in's to "Cherry Pick" any of our high end corals here. Our primary focus has not changed and will always be focused on our customers from out of state.

What is the latest time of the day to order (Cut -Off)?

On busy days, the cut off to order is 12:00 pm (PST). However if it is slow, we can take orders as late as 4:00 pm (PST) depending on your cut off with the airlines. You can always call in to your Sales Representative to make sure we can get you a booking to ensure that your order will be able to go out.

What order options do you offer?

You can order from our excel stock list which is the most efficient. Once you place the order from the excel sheet, please email it in to your representative. These orders are the highest priority and get filled before all other orders as these are the easiest and most efficient to process. All other orders will be processed in the order that they were submitted to us. Your order will not be shipped out until we go over your order with you. You can also fax in an order or call it in. We are setting up an online ordering system that will help streamline the whole ordering process.

Can I order only from the pictures in your gallery/newsletter?

Unfortunately, we cannot accommodate any orders that are only from the picture gallery. We look forward in building a trusting relationship with you to where you can rely on us as a trusted resource that you can consistently depend on every time you order. We have no problem granting requests for certain items in the picture gallery, but we also expect your support in helping us move other product as well. We have plenty of "Cherry" Corals for everyone to go around. Although this method may seem like a no win for you, rest assured that it has been proven to work since we opened Route 66 Marine in 2008 and we will customize options to make it work for each individual customer.

Can I mail a check because I do not like to use credit card?

Sure we accept checks. We would need to make sure the check has cleared before we ship out your product.

 
 

Can we have our package arrive on the same day it is shipped out?

Route 66 Marine cannot guarantee that an order will arrive the same day, however it is possible for you to receive it the same day if we get the shipment out early and if you reside in California, Arizona, Nevada and Oregon but it is not guaranteed that it will arrive the same day. In order to have same day service, please make sure to coordinate with your Sales Representative 24 hours in advance so we can make every effort to accommodate your company.

What days do you ship out?

We ship out on Monday, Tuesday , Wednesday and Thursday's. In some special circumstances we can ship out on Fridays and on Sundays. Please coordinate with your Sales Representative 72 hours in advance for this special service.

What other charges are associated with my order when shipping to me?

Any orders under $1000.00 are charged a $10.00 Box Fee and $1.00 Heat or Ice Pack Charge per piece. Any orders above this amount receive these free of charge.

Who pays for shipping?

We usually ship all airline cargo "Freight Collect" which means that you pay the airlines directly for your freight. If you have your own account which you prefer to use, please make sure to let our office know that this is what you would prefer. For Fed Ex shipments we usually ship on our account and bill you when we get the bill. You can also ship on your own account as well.

What methods of shipping do you use?

We use and prefer shipping your livestock through Cargo Airlines. Shipping through the airlines is more reliable. If your package misses its flight it usually gets on the next flight and at worst the flight after that. We pack to ensure the livestock can withstand 48-72 of transit time. We have had great success with a majority of the livestock arriving alive. We can ship through Fed Ex as well. Fed Ex for the most part is reliable but we would not recommend shipping this way. We get a great discount from them and pass the savings on to you but it still more expensive than the airlines. Fed Ex also does not guarantee arrival and it is difficult to receive a money claim. We "DO NOT" offer any guarantee if you choose Fed Ex as your shipping option. Please understand the risk before you do so as we would not like to see you suffer a financial loss and to also know that live animals were jeopardized.

 
 

Airline Claims

In the unfortunate event that your package was lost or severely damaged in transit, please call or email us immediately so we can assist you in the process. You basically have two choices. Some airlines will ask you to keep the shipment if you do not wish to file a claim with them. We would recommend this if you believe that there is a very good chance that a majority of the livestock is ok and you are comfortable taking extra care to acclimate these stressed out animals. In the event you do this, we will cover any losses but will still need pictures as described in the "Policies" page you have agreed to when you set up your account. If some of the livestock is damaged we can give partial credit for these. In the second instance where a package has been missing longer than 48 hours, it might be best if you abandon the shipment so that you can start the claim process with the Airlines right there on the spot. Make sure that the airlines gives you clear instructions and call us to inform us as well. In the event you abandon your shipment and file a claim directly with the airlines, we will do our best to get you some product to help carry you over until you get your claim back which can take 4-6 weeks.

What is the claim process with your company?

Our claims process is rather simple. Your product is covered under our guarantee that your livestock will arrive to you alive. We take serious measures to not only ensure that it will arrive alive, but to also remain alive and thrive for as long as possible. We are fully aware that we are dealing with live animals and that the possibility of livestock dying in transit can occur from time to time. Route 66 Marine is proud to share with you that we have very little DOA claims. Next time you get a shipment from us, test our water to see the impressive readings compared to other wholesale companies.

  1. We require that you let us know as soon as possible but no later than 3 hours after the shipment has landed. Just a simple email saying "We have a few DOA, we'll forward pictures shortly" is enough to get to get the process started.
  2. We require pictures of the dead specimens within 12 hours from the time of the shipment landing to your airport. Any pictures submitted after 12 hours are subject to our discretion and guarantee can be voided if policies not followed. Please send the pictures within the time frame to ensure your claim is approved.
  3. If your claim is approved, then you will have a credit towards your next order. Your DOA credit needs to be used within 30 days from the date of approval.
  4. Industry standard is that customers absorb the first 5% of any DOA on their orders. This is the same policy that almost all suppliers have applied to us. There are suppliers that we buy from that do not give us any DOA credit at all. So there is a 5% of total invoice (not including shipping) that customer assumes for all DOA
  5. Please make sure that you understand which fish are restricted from any guarantee. Once we have this information, we will need to compare the pictures you sent us, with the pictures we take of your shipment before it leaves our facility. We take pictures for other reasons but this has helped us resolve DOA claims quickly. If you would like to know why we take pictures of your shipments before they leave, contact us and we will be more than happy to explain to you. The DOA Approval Process takes 24-72 hours.
 
 

What are the parameters of your Coral Systems?

We maintain our systems at 425 Ca, 1300 Mg and 8 DKH with a specific gravity of 1.025. You can test our coral water when you receive our shipments and get 0 reading for Nitrate and Phosphate.

What lights are the pictures taken under?

We use 8 - Bulb, 54 watt T-5 fixtures that incorporate a mix of ATI Blue Plus, ATI Pro Color and Fiji Purple Bulbs. We have skylights in our warehouse that affect some of the colors in the pictures.

What are your operating hours?

We are open from 8am - 5 pm (PST) Monday through Thursday. You can leave a voice mail and it will go to our general mail box. We check it often but in the case of any emergency or after normal business hours, please send an email to our general mail box info@route66marine.com. We welcome customers from out of state to come visit our facility. Please contact us if you plan to come visit us so we can schedule a visit with you. If you are a local customer, you will also need to set an appointment up with our Sales Manager to schedule a day and time to come in. Mondays are the worst days to visit us as this is our busiest day shipping out, please consider visiting us on a different day. In the event this the only day you can come by, we will coordinate a visit based on our schedule.

You mentioned that you are a “Closed Facility”, but can we visit your facility?

We encourage anyone that has a valid business to visit our facility. We look forward to meeting you in person and discussing your needs. You visiting us would be a very helpful experience for your company. You being able to compare our livestock with others can help you in choosing where the suppliers that meet your needs. Being a closed facility means that we do not allow any locals to just come in and "Cherry Pick" here. We wholeheartedly rely on our "out of state" customers so we do what is necessary to ensure that you get great livestock every week.

Why do some pictures look bluer than others?

Because we have skylights in our facility, the sunlight really affects the lighting in 2 of our raceways. The tank that holds the Soft Corals, Polyps and Mushrooms is the most affected with the raceway that holds the Indonesian and Fiji Corals. We use T-5 Lighting (8 - 54 watt Fixtures) with the same light bulb configuration on all of our systems.

What additives do you add to your Coral Systems?

Our husbandry staff adds daily dosages of Calcium Carbonate, Sodium Bi-Carbonate and Magnesium Sulfate to the systems to keep the raceways ionically balanced. We have fish in the systems that contribute food for the corals but we also add super foods from Elos USA and Korallen Zucht (Zeovit). We have had great experience with these supplements for the last 8 years and are continually amazed how the corals respond. Remember that this is a wholesale facility that operates its coral holding systems as if they were our own personal display tanks. Next time you get a shipment from us please test the water. We encourage you to see for yourself the optimal readings we hold your corals in.

What chemicals do you do you add to your Fish System?

New Online Ordering, email order form with attachments and notes, fax order form with notes, Call your order in with Sales Rep.

 
 

Airline Claims

In the unfortunate event that your package was lost or severely damaged in transit, please call or email us immediately so we can assist you in the process. You basically have two choices. Some airlines will ask you to keep the shipment if you do not wish to file a claim with them. We would recommend this if you believe that there is a very good chance that a majority of the livestock is ok and you are comfortable taking extra care to acclimate these stressed out animals. In the event you do this, we will cover any losses but will still need pictures as described in the "Policies" page you have agreed to when you set up your account. If some of the livestock is damaged we can give partial credit for these. In the second instance where a package has been missing longer than 48 hours, it might be best if you abandon the shipment so that you can start the claim process with the Airlines right there on the spot. Make sure that the airlines gives you clear instructions and call us to inform us as well. In the event you abandon your shipment and file a claim directly with the airlines, we will do our best to get you some product to help carry you over until you get your claim back which can take 4-6 weeks.

What is the claim process with your company?

Our claims process is rather simple. Your product is covered under our guarantee that your livestock will arrive to you alive. We take serious measures to not only ensure that it will arrive alive, but to also remain alive and thrive for as long as possible. We are fully aware that we are dealing with live animals and that the possibility of livestock dying in transit can occur from time to time. Route 66 Marine is proud to share with you that we have very little DOA claims. Next time you get a shipment from us, test our water to see the impressive readings compared to other wholesale companies.

  1. We require that you let us know as soon as possible but no later than 3 hours after the shipment has landed. Just a simple email saying "We have a few DOA, we'll forward pictures shortly" is enough to get to get the process started.
  2. We require pictures of the dead specimens within 12 hours from the time of the shipment landing to your airport. Any pictures submitted after 12 hours are subject to our discretion and guarantee can be voided if policies not followed. Please send the pictures within the time frame to ensure your claim is approved.
  3. If your claim is approved, then you will have a credit towards your next order. Your DOA credit needs to be used within 30 days from the date of approval.
  4. Industry standard is that customers absorb the first 5% of any DOA on their orders. This is the same policy that almost all suppliers have applied to us. There are suppliers that we buy from that do not give us any DOA credit at all. So there is a 5% of total invoice (not including shipping) that customer assumes for all DOA
  5. Please make sure that you understand which fish are restricted from any guarantee. Once we have this information, we will need to compare the pictures you sent us, with the pictures we take of your shipment before it leaves our facility. We take pictures for other reasons but this has helped us resolve DOA claims quickly. If you would like to know why we take pictures of your shipments before they leave, contact us and we will be more than happy to explain to you. The DOA Approval Process takes 24-72 hours.
 
     
 
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